Refund & Return Policy

We want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be returned in its original packaging with all included accessories (if applicable).

• Not show signs of misuse, damage, or normal wear and tear.

Items that do not meet these conditions may not qualify for a refund.

Non Returnable Items

For hygiene and safety reasons, we cannot accept returns of products that have been opened, used, or tampered with if they are intended for personal use. This includes products such as air fresheners once their sealed packaging has been opened.

We also cannot accept returns for:

• Gift cards.

• Clearance or final sale items (where stated).

• Products damaged due to misuse or improper handling.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number.

• A description of the issue.

• Clear photos of the product and its packaging.

If the issue is confirmed, we'll arrange a replacement or a full refund at no additional cost.

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome.

If your refund is approved, it will be issued to your original payment method. Depending on your payment provider, it may take several business days for the refund to appear in your account.

Original shipping charges are non-refundable unless the return is due to our error or the item arrived damaged or defective.

Return Shipping

If you're returning an item because you've changed your mind, you're responsible for the return shipping costs.

If the return is due to our mistake or because the product arrived damaged or defective, we'll cover the return shipping costs where applicable.

Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled. You may request a return after delivery if your order meets the eligibility requirements outlined in this policy.

How to Request a Return

To start a return or report an issue with your order, please contact our customer support team with your order number and details of your request. We'll guide you through the next steps as quickly as possible.

Policy Updates

We may update this Refund & Return Policy from time to time to reflect changes in our business or legal requirements. The latest version will always be available on this page.